Travel Health & Accessibility Support

Planning Your Journey

Travel-health, mobility and accessibility planning for individual pilgrim needs.

Plan around individual travel needs

A comfortable journey starts with an honest discussion of practical requirements. Tell us about walking distance, step-free access, rest breaks, equipment and the help a travelling companion can provide. We can discuss these needs with travel providers before arrangements are confirmed.

Check each part of the journey

Consider the airport, aircraft, ground transfers, hotel room and routes to places of worship separately. A description such as accessible does not establish that every part of an itinerary will suit a particular traveller. Ask specific questions about lifts, entrances, bathrooms, vehicle access and equipment storage.

Get appropriate health advice

Discuss fitness to travel, medication and any health precautions with a qualified healthcare professional. Check official travel-health guidance for your circumstances and dates. Marwa Travel provides travel planning support, not medical diagnosis, treatment or emergency care; do not assume a doctor, nurse or medical escort is included.

How Our Service Works

01 Share Your Requirements

Share your dates, traveller details, departure airport and the support you require.

02 Review Available Options

We compare suitable flights, hotels, transfers and service options for your journey.

03 Confirm Your Arrangements

Review the written details, inclusions, price and booking conditions before confirming.

04 Ongoing Travel Support

Receive practical telephone and WhatsApp assistance before and during your journey.

Hajj & Umrah Travel Questions

Clear Answers Before You Travel

Can you guarantee an accessible room?

A room or facility must be confirmed by the accommodation provider. Explain the exact features needed before booking and request written confirmation of agreed arrangements.

Should I arrange assistance with the airline?

Raise assistance needs early. The airline will explain its procedure, equipment rules and any documents it requires. Allow time for confirmation before departure.

What should I do in a medical emergency?

Use local emergency services and follow the guidance of medical professionals. Keep your insurer’s emergency contact details and relevant travel documents accessible throughout the journey.

Can I request step-free accommodation?

Yes. Describe the exact access features you need and ask for confirmation from the accommodation provider before booking.

Who confirms airline assistance?

The airline confirms its own assistance arrangements and equipment rules. Raise the request early and check the confirmation before departure.