Privacy Policy

Information We Collect

A. Contact Information

We may collect your:

• Full name
• Email address
• Telephone or mobile number
• Postal address
• Travel and booking details

We use this information to communicate with you regarding your bookings, including flight confirmations, hotel reservations, visa applications, Umrah packages, holiday arrangements, transportation, and other travel services.

Where you have provided consent, we may also use your email address or telephone number to provide information about relevant travel offers, packages, promotions, and services. You may opt out of marketing communications at any time.

B. Payment Information

Where payment is required for a booking, payment information may be collected or processed through our authorised payment providers or relevant service providers.

Where applicable, payment and transaction information is protected using appropriate security measures, including encryption and secure connections.

Marwa Travel does not require customers to provide payment card details through unsecured communication channels.

C. Mobile and Telephone Information

We may request your mobile or telephone number so that we can contact you regarding your booking, particularly where we are unable to reach you by email.

Your contact details may also be used for important travel-related communications, including schedule changes, booking updates, urgent notifications, and other information relating to your journey.

D. Booking and Personal Information

To arrange travel services, we may need to collect personal information such as:

• Passenger names
• Dates of birth
• Nationality
• Passport details
• Visa information
• Travel dates
• Flight details
• Hotel requirements
• Transportation requirements
• Special travel requests
• Other information necessary to arrange your requested services

This information is stored and handled using appropriate technical and organisational security measures.

E. Website Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Domain name
• Browser type
• Device information
• Operating system
• Pages visited
• Website usage information
• Referring website information

We may use cookies and similar technologies to understand how visitors use our website and to improve its functionality, performance, content, and overall user experience.

How We Use Your Information

Marwa Travel may use your personal information for purposes including:

• Processing and managing your bookings
• Arranging flights, hotels, visas, Umrah packages, holidays, and transportation
• Communicating booking confirmations and travel information
• Responding to enquiries and customer requests
• Processing payments and refunds
• Providing customer support
• Communicating important changes to your travel arrangements
• Meeting legal and regulatory requirements
• Preventing fraud and misuse
• Improving our website and services
• Sending marketing communications where you have provided the appropriate consent

We only use personal information for legitimate business purposes and in accordance with applicable data protection requirements.

Sharing Your Information

To provide the travel services you request, it may be necessary to share relevant personal information with trusted third-party service providers.

These may include:

• Airlines
• Hotels and accommodation providers
• Visa and immigration service providers
• Transportation providers
• Tour operators
• Travel service suppliers
• Payment providers
• Technology and IT service providers
• Other suppliers directly involved in fulfilling your booking

We only share information that is reasonably necessary to provide the requested service or fulfil our legal and contractual obligations.

We do not sell your personal information to third parties.

Where your booking involves travel outside the United Kingdom, your information may need to be transferred to service providers or organisations located outside the UK. Such transfers may be necessary to fulfil your travel arrangements.

Marketing Communications

Where permitted by law and where appropriate consent has been obtained, Marwa Travel may contact you about:

• New travel packages
• Umrah packages
• Holiday offers
• Flight deals
• Hotel offers
• Visa services
• Special promotions
• Other relevant Marwa Travel services

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Opting out of marketing communications will not affect important service-related communications concerning an existing booking.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us understand:

• How visitors use our website
• Which pages are visited
• Which features are most useful
• How website performance can be improved
• How we can provide a better customer experience

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of our website.

How We Protect Your Information

Marwa Travel takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Depending on the nature of the information and service involved, security measures may include:

• Secure website connections
• Encryption
• Access controls
• Password protection
• Firewalls
• Security monitoring
• Restricted access to customer information
• Appropriate internal security procedures

Access to personal information is limited to individuals and service providers who require the information to perform their responsibilities.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

• The nature of the service provided
• The length of your customer relationship with us
• Legal and regulatory requirements
• Accounting and financial record requirements
• The resolution of disputes or complaints
• Our legitimate business requirements

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

Your Privacy Rights

Depending on applicable data protection law, you may have rights regarding the personal information we hold about you.

These may include the right to:

• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Opt out of direct marketing communications
• Request information about how your personal information is being used

Some rights may be subject to legal or regulatory limitations.

If you wish to exercise any of these rights, please contact Marwa Travel using the contact details provided below.

Accuracy of Your Information

We rely on the information provided by customers to arrange travel services.

You are responsible for ensuring that the information you provide to Marwa Travel is accurate, complete, and up to date.

This is particularly important for passport details, passenger names, dates of birth, nationality, visa information, and other information required for travel bookings.

Please notify us promptly if any of your personal information changes or if you identify an error in information provided to us.

Children's Information

Our services are generally intended for adults and families making travel arrangements.

Where information relating to a child or minor is required for a booking, it should be provided by a parent, legal guardian, or another person authorised to provide that information.

We do not knowingly collect unnecessary personal information from children.

Third-party Websites

Our website may contain links to third-party websites, including airlines, hotels, payment providers, visa services, travel partners, and other travel-related websites.

Once you leave the Marwa Travel website, the privacy practices of the third-party website will apply.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

Marwa Travel is not responsible for the privacy practices, security, content, or policies of third-party websites.

Changes to This Privacy Policy

Marwa Travel may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Where appropriate, we will notify customers of significant changes through our website or other suitable communication channels.

We recommend reviewing this page periodically to remain informed about how we protect and use personal information.

Changes in Business or Management

If Marwa Travel undergoes a change in ownership, management, merger, restructuring, acquisition, or other business transition, customer information may be transferred where legally permitted and necessary for the continuation of the business.

Any such transfer will remain subject to applicable confidentiality and data protection requirements.

We will take reasonable steps to ensure that customer information continues to be protected.

Questions and Privacy Requests

If you have questions about this Privacy Policy, would like to request access to your personal information, or wish to raise a privacy-related concern, please contact us.

Marwa Travel

Website: marwatravel.co.uk

Email: Complaints@marwatravel.co.uk

We will review privacy-related requests and respond within the applicable timeframe required by law.

Acceptance of This Privacy Policy

By using the Marwa Travel website or providing your personal information to us for the purpose of arranging travel services, you acknowledge that you have read and understood this Privacy Policy.

Marwa Travel is committed to handling your personal information responsibly, transparently, and securely while providing the travel services you request.