Hajj & Umrah Frequently Asked Questions

General Hajj & Umrah Questions

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What support does Marwa Travel provide before departure?

We explain package inclusions, travel documents, payment stages and the practical steps to complete before departure. Support varies by package, so your quotation will state exactly what is included.

Who can perform Hajj or Umrah?

Eligibility depends on the pilgrimage, current Saudi entry rules and your circumstances. Speak to our team before booking so we can guide you using the latest official requirements.

Can women travel for Umrah without a mahram?

Mahram requirements may differ according to current Saudi rules, the type of pilgrimage and the traveller's circumstances. We will explain the requirements that apply to your proposed journey.

How early should I plan my Hajj or Umrah journey?

Solo travel may be possible depending on current regulations and package availability. We can discuss guided, group and private arrangements to help you choose an appropriate option.

Can non-Muslims enter Makkah and the sacred areas?

Makkah is restricted to Muslims. Access to specific sacred areas in Madinah is also governed by current Saudi regulations, which travellers should check before visiting.

Packages, Booking & Payments

What should I check before choosing a Hajj or Umrah package?

Check the travel dates, departure airport, airline, baggage, hotel names and distances, room basis, transfers, meals, visa support and any services that are excluded. We confirm the details in your quotation.

How do I book a Hajj or Umrah package?

Inclusions vary by package and may cover flights, accommodation, transfers and selected ground services. The written quotation lists every included and excluded item before you book.

Is a deposit required to confirm a booking?

Choose a suitable package and send an enquiry online, by phone or through live chat. Our team will confirm availability, provide the booking terms and guide you through the next steps.

Can I book for a family or group?

A deposit is normally required to secure travel arrangements. The amount, payment schedule and cancellation terms will be clearly stated in your booking documents before payment.

Can a package be tailored to my requirements?

Yes. We can discuss family and group requirements including room arrangements, departure options and support needs. Send the group size and preferred dates for a tailored quotation.

Visas, Documents & Travel Requirements

What documents are normally required?

Requirements can include a valid passport, suitable photograph, travel and accommodation details, and any documents requested under current Saudi rules. We provide the current checklist for your booking.

How long does visa processing take?

Processing times vary and can change during busy periods. Apply as early as your package permits and avoid relying on an estimated completion date until the visa is issued.

Does Marwa Travel help with visa applications?

Visa assistance is available where stated in your package. We will explain the process, documents and responsibilities, while the final decision remains with the relevant Saudi authorities.

What vaccinations or health documents are required?

Health requirements can change. Check the latest guidance from the Saudi Ministry of Health and UK travel-health services, then speak to a qualified healthcare professional before travel.

What happens if a visa is delayed or refused?

Contact us immediately. We will explain the information provided by the relevant authority and discuss the available booking options under your agreed terms and conditions.